ProAge Privacy Policy

ProAge Charity (‘ProAge’) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this web site, and as described in Parts 5 and 6, below, we do not collect personal data about you unless you contact us. Any personal data we do collect will only be used as permitted by law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our web site. If you do not accept and agree with this Privacy Policy, you must stop using our web site immediately.

1. Information About Us

Our web site is owned and operated by Proage, a charity registered with the Charities Commission (Charity number 03406339) and having its registered address at Sunnyside, Great Strickland, Penrith, Cumbria, CA10 3DF, England.

2. What Does This Policy Cover?

This Privacy Policy applies only to your use of our web site. Our web site may contain links to other web sites. Please note that we have no control over how your data is collected, stored, or used by other web sites and we advise you to check the Privacy Policies of any such web sites before providing any data to them.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

4. What Are My Rights?

Under the GDPR, and any subsequent UK Data Protection legislation, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 10.
The right to access the personal data we hold about you. Part 9 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 10 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 10 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that, if you have provided personal data to us directly, we use it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way. For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 10.

Further information about your rights can also be obtained from the Information Commissioner’s Office. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

Subject to the following, we do not collect any personal data from you. We do not place unauthorised cookies on your computer or device, nor do we use any other means of data collection. If you send us an email, we may collect your name, your email address, and any other information which you choose to give us.

6. How Do You Use My Personal Data?

If we do collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR and any subsequent data protection legislation at all times. For more details on security see Part 7, below.

As stated above, we do not generally collect any personal data. If your email to us contains your contact details, we may use this information to respond to your email.

Any and all emails containing your personal data will be deleted no later than one year after the subject matter of your email has been resolved or you have ceased to be part of our network.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

We will not share any of your data with any third parties for any purposes other than storage on an email server.

7. How and Where Do You Store My Data?

We may store some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows.

We use a specific contract with the external third party that is approved by the European Commission, or in future by the United Kingdom Government for the transfer of personal data to third countries. Contracts like this ensure the same levels of personal data protection that would apply under the GDPR.

8. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

9. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 10.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

10. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of ProAge chair, Chris Dunning):

Email address: chris@proage.org

Telephone number: 07711 839699

11. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on this web site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of this web site following the alterations. We recommend that you check this web page to keep up-to-date.